Support & Help Center

 Welcome to the DoctorsAppointment.ai Support Center. Our goal is to provide a clear, reliable, and supportive experience as you use DoctorsAppointment.ai to learn about health topics, explore symptoms, and organize personal health information.

Below you’ll find answers to common questions, guidance on subscriptions and accounts, and details on how to contact us if you need additional assistance.


Frequently Asked Questions (FAQ)


What is DoctorsAppointment.ai?

DoctorsAppointment.ai is an AI-powered health information application designed to support learning and awareness. It helps users explore health topics, understand general health considerations, and access educational information at any time.

The app provides educational content only and does not offer medical advice, diagnosis, or treatment.


How does the AI Health Assistant work?

The AI Health Assistant listens first and responds thoughtfully. Users can ask questions naturally, and the assistant may ask relevant follow-up questions to better understand the topic before sharing educational, source-backed health information.

All information is presented in a calm, easy-to-follow manner focused on clarity rather than clinical complexity.


Does DoctorsAppointment.ai provide medical advice or diagnoses?

No. DoctorsAppointment.ai is strictly an educational health information platform. It does not diagnose conditions, provide treatment recommendations, or replace care from a licensed healthcare professional.

Any health information provided is intended to support learning and discussion with a qualified medical provider.


Can I upload photos or medical records?

DoctorsAppointment.ai allows users to store and view personal health-related files locally on their device, such as images, reports, or documents they wish to keep accessible.

All photos, videos, and records remain on the user’s device and are not uploaded, transmitted, or stored on external servers. These features are intended for personal organization and educational reference only.


What is included with Premium access?

Premium access unlocks additional features, which may include:

  • Unlimited educational conversations
     
  • Extended chat sessions
     
  • Saved consultation history
     
  • Personalized educational insights based on a user-created health profile
     
  • Priority access to advanced features
     

Premium features are designed to enhance learning and organization, not to provide medical care.


How do I manage or cancel my subscription?

Subscriptions are managed through the platform where you originally subscribed:

  • Apple App Store for iOS users
     
  • Google Play Store for Android users
     

You can view, update, or cancel your subscription directly from your account settings within those stores.


Is my data secure and private?

User privacy is a priority. DoctorsAppointment.ai is designed with transparency and user control in mind. Health profiles, records, and consultation history remain securely stored, and users can delete their account and associated data at any time.

Details about data handling and privacy practices are explained in the Privacy Policy.


I’m experiencing a technical issue. What should I do?

If you experience technical issues, unexpected behavior, or difficulty accessing features, please contact our support team with a brief description of the issue. Including device details or screenshots (if applicable) may help us resolve the issue more efficiently.


Can I suggest a feature or improvement?

Yes. We welcome feedback and suggestions. DoctorsAppointment.ai is continuously evolving, and user input helps guide future improvements. Feel free to reach out with ideas or enhancement requests.


Contact Support

If your question is not answered above or you need personalized assistance with your account, subscription, or app experience, please contact our support team directly.


                                           support@doctorsappointment.ai


We strive to respond as promptly as possible and appreciate your patience while we review and address your inquiry.

Additional Notes

  • Support inquiries may include account questions, billing concerns, technical issues, or general feedback.
     
  • Feature requests and suggestions are reviewed as part of our ongoing development process.
     
  • Response times may vary depending on inquiry volume.

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